Frequently Asked Questions

The Laundry Genie will pick up and deliver your laundry at either your home or place of business.  The choice is yours.

1. Where does the Laundry Genie collect and deliver my laundry?

For your initial service, you should package your laundry in either trash bags or laundry bags.  If you wish to continue service, regular customers are issued Laundry Genie laundry bags.  These are strong, solid-color, nylon laundry bags with draw strings.  The solid color conceals the contents for privacy.  Customers may request as many bags as they need.  There’s a $10 deposit for each bag.

2. How do I package my laundry for pick up and delivery?

Your laundry is returned washed and folded in Laundry Genie laundry bags.  Again, the bags are strong, solid-color, nylon laundry bags with draw strings.

 

3. How is my laundry packaged when it’s returned?

Sorry, the Laundry Genie does not offer same-day service at this time.

6. Does the Laundry Genie offer same-day service?

Yes.  The Laundry Genie washes your laundry in your favorite detergent or fabric softener at no additional charge.  We can even use hypoallergenic detergents for customers with sensitive skin.  When you place your order, simply let us know if you have any special detergent needs.

5. Can I choose my own detergent?

The Laundry Genie collects laundry Monday through Thursday and delivers Tuesday through Friday.  Customers can have their laundry collected once a day Monday through Thursday.  For full details on pick up and delivery click on the Pick up and Deliveries link.

4. What days of the week can I have my laundry washed?

The Laundry Genie is not responsible for “hand wash only” or “dry clean only” garments.  You must agree to only include machine washable items in your laundry bag.  The Laundry Genie does not guarantee the removal of stains.  The Laundry Genie is also not responsible for damaged clothes.  The Laundry Genie will not be held responsible for missing items left in pockets of clothing nor shall we pay for any loss, damage, or theft of items left in any clothing articles. The Laundry Genie has the right to refuse any article of clothing.

7. Who is responsible for items lost, stolen, or damaged?